Customer Service Week: NIMASA Reaffirms Commitment To Service Excellence

BY GBOGBOWA GBOWA

The Nigerian Maritime Administration and Safety Agency, NIMASA has officially launched its 2025 Customer Service Week celebrations under the inspiring global theme, “Mission: Possible.”

Director Marine Environment Management, Nigerian Maritime Administration and Safety Agency, NIMASA, Heaky Dimowo (middle); Director, Marine Environment Management, NIMASA, Dr Oma Offodile (5th Left); Head, SERVICOM NIMASA, Hajia Rekiya Lamai (5th right) and others during the commemoration of the 2025 International Customer Service Week at the Nigerian Maritime Resource and Development Center, in Kirikiri, Lagos.

According to a release signed by Osagie Edward, FNIPR, Deputy Director/Head, Public Relations, the Agency is leveraging this annual celebration to reaffirm its commitment to transforming customer challenges into opportunities and consistently delivering exceptional service to grow the Nigerian Maritime sector.

In his remarks, the Director General/CEO NIMASA, Dr. Dayo Mobereola, noted that effective service delivery remains central to the Agency’s mandate, stressing that excellence must begin internally before extending to external stakeholders.

From 2nd right: Assistant Director, Hydrography Unit, Nigerian Maritime Administration and Safety Agency, NIMASA, Dankura Adamu; Head, SERVICOM NIMASA, Hajia Rekiya Lamai; Deputy Director, Shipping Promotion, NIMASA, Dr Rex Elem; Deputy Director SERVICOM, Chinyere Ezike ; Assistant Director SERVICOM NIMASA, Chika Chukwudi and others during the the 2025 International Customer Service Week at the NIMASA office in Apapa, Lagos

Providing service is paramount, both internally and externally. We must remain prepared, committed, and available to solve problems together as a team. Excellence in service delivery defines who we are and what we represent,” Dr. Mobereola stated.

He further highlighted teamwork, accountability, and continuous improvement as essential drivers of institutional growth and public confidence.

The Head of SERVICOM Unit, Hajiya Rakiyyah Lammai, appreciated the Director General for his continued support in strengthening customer service structures within NIMASA. She noted that this year’s theme aptly reflects the dedication and resilience of the Agency’s staff in upholding service quality.

The 2025 Customer Service Week was commemorated across NIMASA offices nationwide with recognition programmes, engagement activities, and customer feedback sessions aimed at promoting a culture of responsiveness and efficiency.

From 7th right: Executive Director Operations, Nigerian Maritime Administration and Safety Agency, NIMASA, Engr. Fatai Taiye Adeyemi; Director General NIMASA, Dr. Dayo Mobereola; Executive Director, Finance and Administration, NIMASA, Chudi Offodile; Executive Director, Maritime Labour and Cabotage Services, Jibril Abba; Head SERVICOM NIMASA, Hajia Rakiya Lamai and other staff of the SERVICOM Unit in NIMASA during the commemoration of the 2025 International Customer Service Week in Lagos.

The celebration at the Agency’s headquarters was attended by the Executive Directors and Management Staff, who collectively  reaffirmed their commitment to upholding service excellence.

As NIMASA continues to promote safety, security, and sustainability within Nigeria’s maritime domain, the 2025 Customer Service Week reinforces that service excellence remains the cornerstone of effective public service