Presidency Commends Shippers’ Council for Launching Its Service Charter

BY GBOGBOWA GBOWA

The Presidency has commended management and staff of the Nigerian Shippers’ Council (NSC), for the launch of its Service Charter and Customer Care Policy Handbook, by the Servicom Unit of the Council on Wednesday, 30th March, 2022 at the agency’s premises, in its determination to improve its service delivery.

National Coordinator and Chief Executive Officer of Servicom, Presidency, Dr. Nnena Akajemeli who described the launch as pivotal, commended past and present nodal officers of the NSC for the publication of the Service Charter and Customer Care Policy Handbook.

Dr. Akajemeli called for wider publicity of the Service Charter and Customer Care Policy Handbook on NSC’s platforms and as well as sensitization of the personnel of Servicom on their roles and responsibilities towards the implementation of the Charter.

According to her, the encomiums by stakeholders in the maritime sector about the activities of NSC were a testimony to the fact that the agency is doing well in the areas of service delivery.

In his address, the Executive Secretary/CEO of the Council, Hon. Emmanuel Jime, said it is when people are aware of what they expect in terms of obligation and services that they measure the performance.

Jime who was represented at the event by the Director, Regulatory Services Department of the Council, Ms. Ifeoma Ezedinma commended the Servicom Unit for the concerted effort the staff put into ensuring good service delivery to the Council and its stakeholders, adding that the newly-launched Service Charter would further enhance service delivery.

Also speaking at the event, the Chief Executive Officer of the Hallmark Investment,  Alhaji Nofiu Inaolaji, a freight forwarder, lauded  the Council’s activities as Port Economic Regulator; noting that the Council has been critical to their success as freight forwarders operating at the ports.

He said, “I have been with Shippers’ Council for the past twenty years. I am always impressed with the way and manner that the staffs carry out their assignments.

“They are dedicated, focused and up to the task. I have seen this in several meetings we had with the Council. In fact, It is only NSC that puts us on our toes when it comes to issues”.

The Director, Human Resources Management Department of the Council, Mrs. Adaku Okam, said that the launching of Service Charter was a step in the right direction.